Dears： Due to the epidemic, the worldwide logistics costs in the market are rising. We are forced to increase the delivery fee a little bit.
1.ORDER DISPATCH TIME
We make your reborn doll and ensure every detail after your order has been successfully placed. Painting and production usually takes 1-3 working days, longer for holidays. We then dispatch the order, at which point you will receive a dispatch email. Sorry to keep you waiting, but your doll is worth the wait.
2.LIST OF COUNTRIES/REGIONS
3.ESTIMATED DELIVERY TIME
*A selection of products are shipped from our US warehouse with an estimated transit time of 5-8 days, click here for more Fast Shipping Products. Many of them are very hot, get a head start on meeting your baby quickly!
5.CHANGE OF ADDRESS
You can contact customer service to change your shipping address before your order is dispatched. The shipping address cannot be changed after the order has been dispatched.
Once the order is placed, our system will send you an email with the order details.
Click here to track your order, please enter Tracking Number in the input box and click Track.
The online update of logistics information may be delayed for 1-2 days, please wait patiently.
Attention: If you purchase multiple items, your order may be split into multiple packages. If you only receive one of the packages, please don't worry and wait patiently.
To ensure that our customers and courier partners are kept safe:
- Our warehouses are following all stipulated safety and hygiene guidelines
- Our couriers wear masks and use disinfectants
- We don't require a signature for delivery - delivery to the address you have ordered is considered good
We ask you to do your part too by:
- Wearing a mask when you receive goods
- Sanitising your goods when you've received them
Did the above information not answer your question? Click here to contact us.
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
90 Days Guarantee
Thank you for shopping on Dollishreborndolls®.
Online purchases made through Dollishreborndolls® are returnable within 90 days from the delivered date.
Return shipping fees are at the customer's own expense.
All return items must be returned unworn, undamaged, unwashed, and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued.
We do not accept returned items that were sent back directly without notifying us first. Any addresses on the parcel are not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded. We do not offer Freight To Collect (FTC) service for the packages returned. Return shipping costs for the returned packages are non-refundable.
You can easily process a return, replacement, or exchange for a refund within 90 days of delivery. Return shipping at your own cost and the item must be in its original condition and packaging to be accepted.
Note: The original shipping fee is non-refundable.
To start a return request, you can contact our Customer Support team at [email protected].
Step 1: Please email our customer service representatives at [email protected] to request the return.
Step 2: After receiving your email with the return request, our customer service representatives will send the return instructions back to you via email. Please follow the instructions to process the return.
Step 3: You will receive a refund within one week after we receive your package. We'll email you once processing your refund.
We accept order cancellation before the product is shipped or produced. If the order is confirmed canceled, you will get full refund. We process the refund action within 7 days.
We do not accept order cancellation request once the product is shipped out.
The number of day taken for refunds to be processed after the refund has been accepted: 7 days.
The following is the situation where the refund will be made:
Replacement: 30 days from the date of delivery, in a new state, no obvious wear. If the return is not covered by our warranty against manufacturing defects, and the return is not caused by our defect, the buyer must pay for the return.
If for any reason you are not satisfied with the order you received, please contact us.
Please note: refunds only apply to brand new products and does not apply to:
4.Color and material decomposition due to exposure to sunlight
5.Changes after release
6.Products in contact with water will not accept returns/exchanges.
7.Daaged item/low quality
For the fastest resolution, please attach a photo to show the poor quality or damaged area of the product. The best image is on a flat surface where labels and errors can be clearly seen.
We will use this information to help you complete your order and avoid future errors.
Questions? Concerns? We’re here to help you!
Frequently Asked Questions
To avoid waiting, you may read our FAQs first where you will find out some answers to the most commonly questions.
Leave Us A Message
Can't FAQs solve your problem? Click on the red 'I need HELP' icon on the bottom right of your screen and then click the 'Contact us' button to leave us a message, we will get back to you as soon as possible.
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding. For faster assistance email us at [email protected]
Share For A Mystery Gift
If you have a photo of your Reborndollsshop product in real life to share please consider posting it to our Facebook Instagram or Pinterest page. We love to see our products being loved and bringing glad dreams! (The photo selected as the best will receive a mystery gift!)
· If You Are Not Receiving Our Emails
Please make sure you whitelist [email protected] in your email client! Otherwise you won't receive your shipping confirmation email and tracking updates.
· If You Have Questions About Your Order
Please don't forget to include your order number in the message. If I don't see your order number in the message, it will almost always be the first piece of information I ask about. :-)
· Security Of Personal Information
Please note: E-mail is not encrypted so please do not include credit card number information in your e-mail message.
· Hours Of Operation
Monday~Saturday, PST 9:00~18:00 (excluding major holidays)