Terms of Shipment

Dear customer,

Affected by severe weather, logistics in parts of the United States will be delayed to a certain extent.

Among them, postal service temporarily suspends mail delivery and retail operations in Mississippi ZIP Code Areas 369, 386, 387, 388,

389, 390, 391, 392, 393, 396 and 397.

And Arkansas District is temporarily suspending retail and delivery operations in several locations.

We apologize for any inconvenience customers may experience, Thanks for your understanding.

                                                 

Can I change the destination country of my order?

After your order has been sent out, you may not change your shipping address. 

How much is shipping?

The shipping time is usually about 5-7 days.
 
Shipping cost to the United States(Standard Shipping): $20
 
Shipping cost to Canada(Standard Shipping): $25

Shipping cost to Australia(Standard Shipping): $25
 
Insurance fee(+$5) We will reship your package immediately at no extra charge if its reported damaged or lost
 
Free shipping over $169

How will I know my order has shipped?

We make your reborn doll after you ordered to make sure every detail.

The painting time is about 1-2 days.

Then we will ship it. Once it has shipped, we will send you an email.

Sorry for the long wait, but your doll will worth the waiting.

The shipping time is usually about 5-7 days.

The delivery company is usually FedEx, Yun Express, or DHL, you could track the number when your reborn doll has arrived in your country.

Do you ship internationally?

We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.

Please note: 

  • At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
  • Expedited shipping is not offered to P.O. Box shipping addresses.
  • We do not offer overnight shipping.

If you have any questions, please feel free to contact us via email:reborndollsgiftshop@dollishreborndolls.com