FAQs

  • How Do I Pay?

You can place an order on our web site and pay with PayPal. At this time, we do not accept checks or money orders. 

  • International Orders

Yes, we ship internationally! For shipping options and quotes, put an item in your cart, then enter your country and zip code.Dollishreborndolls is NOT responsible for the tax/customs/duties fees that will be charged by the buyer's respective country. These fees are NOT included in the shipping and handling fees that Dollishreborndolls charges. These are some of the countries that charge tax and customs fees - the United Kingdom, Australia, Brazil, and Canada. For buyers from other countries, please make sure you know whether or not your country makes these charges. 

Once the doll has shipped, tracking information will be sent.

  • When Will My Order Arrive

We make your reborn doll after you ordered to make sure every detail.

After you have ordered, we need to buy the kit according to your order.

It needs about 5 days or longer to receive the kit from overseas.

The painting time is about 3-4 days or longer.

Then we will ship it. Once it has shipped, we will send you an email.

The delivery company is usually FedEx, you could track the number when your reborn doll has arrived in your country.

Sorry for the long wait, but your doll will worth the waiting.

  • Why Did Not Receive A Confirmation Letter

It really happens that some customers cannot receive the confirmation letter. The undelivered mail returned to the sender via some unknown reason.

Email us with the email address or name when you order. We will get back to you as soon as possible.

  • Is My Online Order Secure?

Yes! We use standard SSL encryption for all transactions so you are assured that any information you send us is encrypted even before they are sent. 

  • Why Does My Doll Not Look Like The Pictures?

The dolls pictured on our website are made directly from the artist's sculpt. Some changes may occur between this version and the manufactured version. We strive for the highest quality and standards for each and every doll we produce.

If for any reason you are not happy with your doll, please email reborndollsgiftshop@custom-corp.com  so that we can resolve the issue.

  • Why Is My Doll Turning Black/Blue?

Your doll is made from a luxurious vinyl. Unfortunately, certain dyed fabrics can transfer color to your doll's skin. Make sure that any clothing that did not come with the doll is pre-washed to avoid transferring dyes to your doll's skin. You may also want to avoid dark-toned clothing on the, specially light skin tones to prevent this problem.

  • Can we make a reborn doll with the photo you provided?

We could do a reborn baby doll with the photo you provided. But it needs at least $500.Email us if you are still interested.

  • Does the reborn doll have movable parts?

The arms and legs of the reborn dolls can be moved up and down.

  • Can the baby take a bath?

Only the baby with a vinyl body could be immersed in the water and play with your lovely child.

Baby with cloth body could not be put into water.

  • How can I contact you?

Contact email: reborndollsgiftshop@custom-corp.com

Contact phone number:+1 2029258083

Operating hours:Monday~Saturday, PST 9:00~18:00