Questions? Concerns? We’re here to help you!

Frequently Asked Questions

To avoid waiting, you may read our FAQs first where you will find out some answers to the most commonly questions.

Leave Us A Message

Can't FAQs solve your problem? Click on the red 'I need HELP' icon on the bottom right of your screen and then click the 'Contact us' button to leave us a message, we will get back to you as soon as possible.

Faster Assistance

Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding. For faster assistance email us at [email protected]

Share For A Mystery Gift

If you have a photo of your Reborndollsshop product in real life to share please consider posting it to our Facebook Instagram or Pinterest page. We love to see our products being loved and bringing glad dreams! (The photo selected as the best will receive a mystery gift!)

**IMPORTANT**

· If You Are Not Receiving Our Emails

Please make sure you whitelist [email protected] in your email client! Otherwise you won't receive your shipping confirmation email and tracking updates.

· If You Have Questions About Your Order

Please don't forget to include your order number in the message. If I don't see your order number in the message, it will almost always be the first piece of information I ask about. :-)

· Security Of Personal Information

Please note: E-mail is not encrypted so please do not include credit card number information in your e-mail message.

· Hours Of Operation

Monday~Saturday, PST 9:00~18:00 (excluding major holidays)